DANIEL HENRY BAGUME
IT Graduate | Technical Support Specialist
Malamre Quarter No 60, Jimeta Yola, Jimeta, NG.About
A highly motivated and tech-savvy IT graduate with a Bachelor of Technology degree, bringing hands-on experience in computer systems, software installation, and technical support. Adept at troubleshooting complex issues and optimizing system performance, Daniel is poised to leverage strong foundational knowledge in networking and operating systems to contribute effectively to organizational IT needs. Eager to apply a proactive problem-solving approach to drive efficiency and enhance user satisfaction in a dynamic tech environment.
Education
Modibbo Adama University of Yola
→
Bachelor of Technology
Information Technology
Bright Future High School (BFHS)
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Secondary School Certificate (SSCE)
General Studies
Work
Federal Capital Territory Administration (FCTA)
|Front Desk Office/ TI Assisting
Abuja, Federal Capital Territory, Nigeria
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Summary
Provided essential front office support and technical assistance, ensuring seamless operations and efficient resolution of routine IT issues for staff and visitors.
Highlights
Delivered prompt technical support to over 50 daily users, resolving basic hardware/software issues and improving operational continuity.
Managed front desk operations, including visitor reception and information dissemination, enhancing administrative efficiency and positive stakeholder interactions.
Streamlined document management processes, contributing to a 10% reduction in processing time for administrative tasks.
Collaborated with IT team members to escalate complex issues, ensuring comprehensive resolution and maintaining service quality.
Nigerian Communication Commission (NCC)
|Digital Skills Acquisition Participant
Abuja, Federal Capital Territory, Nigeria
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Summary
Actively participated in a comprehensive digital skills acquisition program, significantly enhancing proficiency in critical IT and communication technologies.
Highlights
Successfully completed an intensive program focused on digital literacy and advanced IT applications, earning recognition for rapid skill adoption.
Applied theoretical knowledge to practical exercises, demonstrating competence in various digital tools and platforms.
Engaged in collaborative projects to analyze and propose solutions for digital communication challenges, fostering teamwork and analytical abilities.
Briatek Computers Limited
|Web Design Intern
Jimeta, Adamawa, Nigeria
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Summary
Contributed to the development and enhancement of client websites as a Web Design Intern, focusing on front-end design and content integration.
Highlights
Assisted in the design and implementation of responsive website layouts for 3-5 client projects, ensuring alignment with brand guidelines.
Integrated diverse content, including text, images, and multimedia, optimizing visual appeal and user experience across platforms.
Collaborated with senior designers to troubleshoot and resolve front-end design issues, contributing to a 15% improvement in site functionality.
Gained hands-on experience with HTML, CSS, and content management systems, building a foundational skill set in web development.
IT Business Workshop
|Workshop Participant
Jimeta, Adamawa, Nigeria
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Summary
Participated in an IT Business Workshop, gaining foundational insights into the strategic application of information technology in business environments.
Highlights
Engaged in interactive sessions exploring the intersection of IT and business strategy, enhancing understanding of technology's role in organizational growth.
Acquired practical knowledge in IT project planning and basic business analysis, applicable to diverse industry challenges.
Collaborated with peers on case studies, developing problem-solving skills for real-world IT business scenarios.
Certificates
National Youth Service Corps (NYSC) Certificate
Issued By
Federal Government of Nigeria
National Peer Group Education Programme - Financial Inclusion
Issued By
Program Organizers
Skills
Project Management
Adaptability
Teamwork
Time Management
Leadership
Effective Communication
Computer User Support
Troubleshooting
Creative Design
Web Design
HTML, CSS, Content Management Systems.
Software Installation
Networking
Operating Systems
Interests
Travelling
Exploring
Making Music
Photography
Hiking
Reading/Dancing
Runway Modelling
Research
Languages
English
Bwatiye
Hausa
References
Henry Bagume
Business | Phone: 234 8036482512